Our Disclaimer/Privacy & Cookie Policy

Our Disclaimer, Privacy and Cookie Policy applies to the entire contents of this Website under the domain name www.phoenix-mhs.com (“Website”) and also applies to the way in which you choose to use this website.

Disclaimer:

Effective Date: August 2023

Please read this disclaimer before using this website. By choosing to continue to use the site, it means that you accept this disclaimer.

The information on this Website is provided free of charge and should only be used for information purposes. Unless stated otherwise, this Website is for personal, non-commercial use of individuals only and cannot be copied, reproduced, distributed, edited or in any other way modified without written consent from Phoenix Mental Health Services LLP. We reserve all intellectual property rights for the information provided on this site, unless otherwise stated.

Phoenix Mental Health Services LLP:

Makes every effort to ensure that the content of this website is regularly reviewed and accurate, however we do not guarantee that it will be free of errors. The contents of this Website can also be changed without any notice. We do, however, encourage all users to email our Practice Team if there are any concerns about the information displayed.
Gives no representations, warranties or conditions concerning the site, its content, including downloads, or other sites linked to it.
Does not accept any liability for any error or omission in the information, products or services provided on, downloaded from, or accessed via this site, nor for losses or damages arising in any way from individual’s use of the site, except as permitted or required under applicable law.
Does not accept any responsibility or liability, nor offers any warranties or presentations, relating to any of the content or practices of third parties that we link to throughout the site. Inclusion of these third-party sites also does not necessarily constitute an endorsement of that site.   
Excludes all liability for any illegality arising from or error, omission or inaccuracy in any third-party material we include on this Website.

Phoenix Mental Health Services is not an emergency service. If you require urgent medical assistance within working hours, please contact your GP or ring 111. Outside working hours, please contact your GP's out of hours service, ring 111 or, if the situation is more urgent, please call 999 or go to your nearest Emergency Department (A&E). 

Privacy and Cookie Policy for Phoenix Mental Health Services LLP 

Effective Date: August 2023

1. Introduction

This privacy policy applies between you, the User of this website, and Phoenix Mental Health Services LLP, the owner and provider of this Website. Phoenix Mental Health Services LLP takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. 

The privacy policy should be read alongside, and in addition to our Terms and Conditions, which can be found at: https://phoenix-mhs.com/fees/, and our Complaints Policy: https://phoenix-mhs.com/complaints-policy/. 

Please read the policy carefully. 

2. Information We Collect

We may collect the following types of personal information when you interact with our Website:

  • Information you provide: We may collect information you voluntarily provide, such as your name, contact details, and any information you submit through online forms or chat functionalities.
  • Automatically collected information: We may automatically collect certain information about your device and browsing activity, such as IP address, browser type, operating system, and usage patterns.
  • Cookies and similar technologies: We may use cookies and similar technologies to enhance your browsing experience, personalise content, and analyse usage patterns. You can manage your cookie preferences through your browser settings. Please read more about the cookies our Website uses in [9. Cookies]. 

3. Use of Personal Information

We may use the personal information we collect for the following purposes:

  • Providing and improving services: To provide information about our mental health services and to improve the quality of our offerings.
  • Communication: To respond to your enquiries, provide support, and send you relevant updates and information.
  • Legal compliance: To comply with applicable laws, regulations, and legal processes.

4. Disclosure of Personal Information

We may share personal information in the following circumstances:

  • Service providers: We may share information with third-party service providers who assist us in operating the Website and delivering our services.
  • Legal requirements: We may disclose information if required by law or in response to valid legal requests.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the relevant parties.

5. Data Security

We employ reasonable security measures to protect the personal information we collect. However, please note that no data transmission over the Internet or electronic storage method is completely secure.

6. Your Rights and Choices

You can manage your personal information preferences by contacting using any of the details provided in [10. Contact Us]. You can also opt out of receiving promotional communications by following the instructions provided in such communications.

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

7. Children's Privacy

Our Website is not intended for use by children under the age of 18. We do not knowingly collect personal information from individuals in this age group.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the beginning of this policy indicates the date of the latest revision. We recommend checking this page periodically for any changes.

9. Cookies

Phoenix Mental Health Services LLP uses Cookies. “Cookies” are small data files that our website puts on your computer. The information in them helps us to improve your experience of using our website and its effectiveness. Many of our cookies are deleted when you leave our site or close your web browser. None of our cookies contain any of your personally identifiable information. Because you are using our website we assume that you are happy for us to use cookies in this way. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes:

  • To enable certain functions of the Service

  • To provide analytics

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

  • Essential cookies. We may use cookies to remember information that changes the way the Service behaves or looks, such as a user’s language preference on the Service.

  • Analytics cookies. We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them.

Below is a list of cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is a discrepancy, please let us know. 

Analytical/performance

Google Analytics
To score and count page views. Calculate visitor, session and campaign data and track site usage for the site's analytic reports. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.

If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

You can learn more about cookies and the following third-party websites:

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact using any of the details below:

Email: [email protected]

Phone: 0370 162 0673 (ext 1)

Post: Phoenix Mental Health Services, Suffolk House, 54-55 The Green, Wooburn Green, High Wycombe HP10 0EU