Our Disclaimer/Privacy & Cookie Policy

Our Disclaimer, Cookie policy and Privacy Policy applies to the entire contents of this Website under the domain name www.phoenix-mhs.com (“Website”) and also applies to the way in which you choose to use this website.

Disclaimer:

Please read this disclaimer before using this website. By choosing to continue to use the site, it means that you accept this disclaimer.

The information on this Website is provided free of charge and should only be used for information purposed. Unless stated otherwise, this Website is for personal, non-commercial use of individuals only and cannot be copied, reproduced, distributed, edited or in any other way modified without written consent from Phoenix Mental Health Services LLP. We reserve all intellectual property rights for the information provided on this site, unless otherwise stated.

Phoenix Mental Health Services LLP:

Makes every effort to ensure that the content of this website is regularly reviewed and accurate, however we do not guarantee that it will be free of errors. The contents of this Website can also be changed without any notice. We do, however, encourage all users to email our Practice Team if there are any concerns about the information displayed.
Gives no representations, warranties or conditions concerning the site, its content, including downloads, or other sites linked to it.
Does not accept any liability for any error or omission in the information, products or services provided on, downloaded from, or accessed via this site, nor for losses or damages arising in any way from individual’s use of the site, except as permitted or required under applicable law.
Does not accept any responsibility or liability, nor offers any warranties or presentations, relating to any of the content or practices third parties that we link to throughout the site. Inclusion of these third-party sites also does not necessarily constitute an endorsement of that site.   
Excludes all liability for any illegality arising from or error, omission or inaccuracy in any third-party material we include on this Website.

Cookie Policy:

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org

This Website uses cookies to collect information about your access to the Website and the services we provide. In particular, we use Google Analytic cookies to monitor our website traffic, which allows us to evaluate our easily people find our website and optimise our website for search engines. This information is completely anonymised and cannot be used to identify you, neither does it track your browsing activity on other websites. You are able to opt out of this by searching ‘Google’s Browser add-on to opt out of Google Analytics’. Please note that by doing this certain features of the Website may not work as intended.

If you choose to continue using this Website and do not ‘opt-out’ of using Google Analytics, you consent to the use of cookies in accordance with our cookie policy.

Privacy Policy:

Phoenix Mental Health Services LLP is committed protecting your privacy at all times when dealing with your personal information. This privacy policy only applies to this Website and you should not use this Website if you do not accept this privacy policy.

Collection of personal information:

Phoenix Mental Health Services LLP (www.phoenix-mhs.com) is a data controller within the meaning of the General Data Protection Regulation (EU) 2016/679 (GDPR).  We collect personal information from you when you complete a ‘Contact Us’ or ‘Book an Appointment’ form. We will only collect the personal information that we require to provide you with your chosen services and deem it relevant and necessary to do so. We ask that you do not submit any personal information if you do not wish for us to process it.

Your personal data will be processed for the purposes of communicating with you about your enquiry or communicating with your GP (provided consent is given). It also may be used by us from time to time to remind you of future appointments, provide you with reports or other information concerning the service we provide to you.

Controlling your personal information:

We do not use your data for any marketing purposes unless you have subscribed to our newsletter. You can at any point contact us if you would like to unsubscribe and have your email address removed from our system.

Your data will be handed securely and will not be sold more any marketing purposes. We will not distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You have the right at any time to request a copy of your personal information, ask us how your data is being processed or request that any data we have about you is deleted. You also have the right to notify us if you believe that any of your personal information we have is incorrect or incomplete. In either instance, you must contact our Practice team and we ask that you make a request in writing. 

How we use and process your personal data once you become a patient:

Data about you will be processed for the purposes of communicating with you about appointments, sending reminders and for writing to your GP. 

Your personal data will be kept in our offices, in a locked cabinet with limited access, until you are discharged back to the care of your GP, or your treatment is completed. Digital versions of your data will also be made available to clinicians for remote appointments, which is kept safely and securely on Google Drive. We will only share your data with other clinicians involved in the management of your case and only with your permission. 

Should your appointment take place at another location and the clinician requires paper copies of documents, they will transfer your information from our offices in High Wycombe to this location.  All your data will be kept safely and securely during this time. In the event the clinician is unable to collect documents they will be sent via signed for, recorded delivery.

Paper files are archived from our locked cabinets and sent securely to The Archive Bureau, where they are scanned. A USB flash drive containing all the information is sent to us.  The Archive Bureau is GDPR compliant.  The records are then uploaded to our computers which are password protected.

You have the right at any time to have access to your personal data.  Any request must be made in writing to the Practice Manager.  It is possible that there may be a charge for certain requests.  You also have the right to lodge any complaints with the Practice Manager and this is taken very seriously.

 Changes to this privacy policy:

We keep this privacy policy under regular review, and we will make any updates necessary on this web page. This privacy policy was last updated on 28th January 2021.

How to contact us:

If you have any questions about our privacy policy, or would like make a requests in regards to your data or make a complaint, please contact us by:

We ask that you make all formal requests in writing.

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Phone
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