Reviews

I don't think I can remember a single hour of my life that didn't involve the inside of my head sounding like a busy restaurant, permanently, since childhood.

That has now stopped. After a mere 2 hours. Truly unreal. I honestly don't know what to say.

For the first time in my life my brain feels like it belongs to me, rather than being a shared resource with a box of feral raccoons.

– Anonymous (ADHD Clinic) 

It's like I've been driving with the handbrake on and no wheels; metal on tarmac. Then lisdexamfetamine magicked me a whole new working car. 

– Anonymous (ADHD Clinic) 

Dr Allen honestly made my day. Not just because of the outcome of the appointment, but because he was so upbeat, funny, and truly easy to open up to.

– Anonymous 

I felt very affirmed and relieved that I had taken the decision to get tested for ADHD. Dr. Joshi explained every step of the process, and I was amazed how well he summarized my life history at the end. He was amazingly intuitive and affirmative, and I felt very safe.

– Anonymous 

The service provided here was timely and most definitely person centred. I’d lost a lot of confidence recently, having such a positive encounter was required and definitely experienced with the highly experienced clinicians. The doctor was very approachable, listened and unravelled what bought me here and made a plan moving forward. The system feels very well designed for those who may struggle with executive functioning or remembering passwords. The whole experience has been a really important step in my life towards self discovery and growth. I would recommend the service to friends and family if they needed it.

– Anonymous  

Eleanor went above and beyond to help my son, she stepped in to help us at 6am on a bank holiday Monday and continued to offer support and advice through a difficult period.

– Anonymous 

Jasmin was really helpful and supportive in setting up my Flow tDCS programme.

– Anonymous 

Dr Tiangga is a real credit to any organisation she works with, I followed her here from her last practice and should she ever decide to move on I would follow her again in a heartbeat. I have seen a lot of psychiatrists over the last 20 years and Dr Tiangga is the best I have worked with.

– Anonymous 

I was diagnosed with bipolar disorder six years ago. I benefitted from NHS and private psychiatric care in Oxfordshire for four years, before moving to Beaconsfield where I was referred to Dr Allen. Now, aged 32, I have never felt better. I attribute that in largest part to Dr Allen’s professionalism and experience. To give a flavour of his methods:

Dr Allen has true expertise; he is authoritative but quietly unassuming in his approach. Dr Allen establishes a strong and genuinely empathic doctor-patient relationship that is based on mutual trust. I have never felt so comfortable, open and honest with a psychiatrist before.

Dr Allen is also extremely patient, almost subtle in his approach. Patients are rarely surprised when they are first diagnosed - after all, it is your life history - but then what? Mental illness is a difficult thing to accept because it trespasses on your (subjective) perspective of who you are. Acceptance means coming to terms with the objective prognostic nature of the diagnosis and its treatment. It took me years to get to that stage. Dr Allen maintained his patience and he acted as the voice of reason - that is no small comfort during a transitional period when you cannot always trust your thoughts. Bipolar disorder did not define me; but I accepted it at last.

Finally, the search for the most appropriate treatment(s). This can be a frustrating process - we are all different and there is no substitute for trial and error. Dr Allen communicated his strategy clearly and he was only too happy to involve me in the decision making process, which included making appropriate dosage adjustments based on my feedback as a medication-sensitive individual. Not only is that degree of personalised care a rarity, it was also very clever: it empowered me; it gave me some degree of control over my treatment; I willingly complied and my condition improved markedly as a result.

I have never looked back and I wholeheartedly recommend him.

– Male, Beaconsfield

Eleanor was extremely helpful, talked me through treatment options really clearly and was very friendly and professional throughout. I was apprehensive about switching care providers after she moved but I am now confident I made the right decision.

– Anonymous

I feel moved by the care and thoughtfulness, I have had theraputic consultaions before which have been difficult, attention to my history and focus on how I need to work has been perfect, this means I can achieve a theraputic process for the first time ever. I have learned helpful, actionabale activities to help me. I am grateful and excited for what I can achieve.

– Anonymous

Since taking the medication I feel so much better already I was surprised how quickly it work. I am feel so good which I haven't for years and am so positive and happy.  Thank you so much Dr Allen.

Dr Allen and the Phoenix team have been an amazing help to me. The change their efforts has made in my life is beyond what I can sum up in a few lines.

The entire process was delivered with patient care being at heart of the Phoenix team.

I have to say - Dr Allen is one of the few doctors you will find who actually continues to work in line with the guidelines and best practices. This is one of the reasons why he’s delivery an amazing care to his patients.

I’m keen to support the Phoenix team as much and any way I can in raising awareness and enabling the team to expand its care coverage to patients out there who may not know or may not be able to afford the care.

– Male, Reading

I would like to thank Dr Allen for the support he has given me and my husband in the few times we have seen him.

We have seen him at very emotional times for us and his support has helped us very much. I think he is a very caring doctor and this is shown with the attention he reminds his patients of the appointments or the fact that he checks on the status of his patients. This is important for me as I never felt alone.

I would not hesitate to recommend Dr Allen to anybody for his medical expertise but also for the way he has treated me and my husband who came with me to some of the appointments.

– Female, High Wycombe

It's hard to find a therapist that gels and I found that immediately with Dr Tiangga, hence moved over with her to your practice.  A rare gem. She knows me to share best recommendations then shares my first comfort zone to get to the best-one.  It's very refreshing.

– Anonymous

I want to thank you for your knowledge, help and prescribing these two excellent drugs, as it's really made a very positive impact on my health and well-being - the biggest impact any doctor has managed yet.

– Male, Beaconsfield  

I was incredibly nervous prior to my initial appointment with Dr Allen but from the moment the lady helped me find the clinic door my mind was put at rest. I feel positive following my treatment with Dr Allen and can not thank him enough for the changes he has made to my life.

When I first attended Phoenix MHS I was warmly welcomed into what was a new experience for me in my search for someone to listen to me and understand my concerns and well being mentally. Once the initial assessment was completed with Dr Allen I then met Amreen Asghar who guided, coached and listened to me as I strived to get myself back on track.

Amreen was very understanding and professional in setting out a programme for my recovery and throughout the following weeks/months was there guiding and supporting me as I learnt how to adjust and regain my self esteem and confidence,  all this this helped me greatly and I am now well on the road to a better place and return to my employment with greater confidence, I still refer to my course work to prompt me if i do have a stress day ,this is useful for me.

In summary, I was very happy to have access to a professional treatment programme with a welcoming team looking after me. Thank you all.

– Male, Abingdon

Phoenix Mental Health Services is very efficient, professional and friendly. Amreen was extremely easy to talk to and I was able to explain my issues and feelings to her.

She is very intuitive and persuasive and even forceful in a very friendly and kind way. Amreen is also an excellent listener and instilled in me the confidence that I can and will overcome the issues affecting me and helped me considerably to understand them.

She is willing to explain and give her opinion, which I personally found very useful and refreshing. She stressed the importance of ‘doing the homework’ and through the overall process has set me on the road I needed with the tools and techniques I need to overcome my issues.

Amreen brings to bear a combination of the highest standards of empathy, professional knowledge and in depth experience I have come across in 36 years in health care. She helps you to move from a dark place to an understanding of how you can deal with issues much more effectively, helping to restore your self worth. She delivers this with a gentle and reassuring demeanour.

Amreen was very good at making me confront how I was behaving and getting me to challenge why. Thank you for getting me to a safer, healthier and stronger place in my head.  Thanks for teaching me how to cope and inspiring me to live more, be more daring.

– Anonymous

Thanks to Reinhard at Phoenix for his dedication and focus on my wellbeing and providing me with the tools to embrace a positive future.

– Male, Marlow